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Healthcare Front Desk Professional

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 25,00,000

Front Office Coordinator

Ensure seamless client interactions by providing professional and welcoming services.

- Client Relations Management: Manage client inquiries via phone, email, or in-person, delivering accurate information on services and procedures.

- Scheduling Coordination: Effectively manage bookings and appointments to maintain a smooth client flow.

- Administrative Support: Handle patient-related paperwork, including consent forms, medical histories, and other documents. Maintain accurate financial records and perform billing operations as needed.

- Communication: Coordinate with clinic staff, doctors, and assistants to ensure efficient operations and effective communication.

- Office Administration: Maintain a clean and organized front desk and waiting area, order office supplies, and manage day-to-day administrative tasks.

Requirements:

- Education: Minimum HSC (12th Grade Pass) required. Additional certifications in administration or office management are beneficial.

- Language Skills: Fluency in English is essential; knowledge of Hindi and Marathi will be advantageous for effective communication with clients.

- Computer Proficiency: Skilled in MS Office applications, emails, and other office software. Strong interpersonal skills for managing high-end clientele are crucial.

- Customer Service Experience: Prior experience in a clinic, spa, or similar environment is preferred but not necessary.

Working Hours:

- 10:00 AM to 7:00 PM (flexibility based on client appointments may be required).