Salesforce Platform Leader

2 weeks ago

Shimoga, Karnataka, India beBeeLeader Full time ₹ 60,00,000 - ₹ 80,00,000

Job Overview:

We are seeking a highly skilled Salesforce expert to lead the management and optimization of our platform in a fast-paced retail environment. The ideal candidate will have 3+ years of experience working with Salesforce Marketing Cloud in a retail or consumer-facing organization.

Key Responsibilities:

  • Manage and maintain accurate CRM data related to customers, product inventory, promotions, and campaign performance.
  • Collaborate with cross-functional teams to align CRM initiatives with business objectives.
  • Develop, customize, and maintain Salesforce reports and dashboards for actionable insights across sales and customer engagement.
  • Identify and implement workflow automations and process enhancements within the platform.
  • Support and train end users to maximize adoption and efficiency.
  • Maintain high data integrity through regular audits, deduplication efforts, and structured data management practices.
  • Coordinate with external consultants or developers for advanced customizations or integrations, as needed.
  • Stay informed on Salesforce releases and retail CRM trends to proactively recommend improvements.

Requirements:

  • 3+ years of hands-on experience working with Salesforce Marketing Cloud in a retail or consumer-facing organization.
  • Salesforce Administrator certification is strongly preferred.
  • Proficiency in managing CRM processes including lead management, campaign tracking, and reporting.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Solid communication skills and the ability to work with both technical and non-technical teams.

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