Ambassador of New Hire Onboarding

3 days ago

Bengaluru, Karnataka, India beBeeAmbassador Full time US$ 60,000 - US$ 1,00,000

Job Title: Ambassador of New Hire Onboarding

About the Role

The Ambassador of New Hire Onboarding is a critical point of contact responsible for providing exceptional support to candidates, hiring managers, and other stakeholders. This role plays a vital part in facilitating a world-class onboarding experience at ResultsCX for newly hired employees.

The Ambassador will partner with Talent Acquisition team members, Site Training, and Site HR Leadership to educate and engage new employees during the onboarding process. This process runs from the time an offer is signed through the end of New Hire Orientation (NHO).

New Hire Education and Engagement

New hire education and engagement include relationship building, equipment setup, credential communications, attendance confirmations, and onboarding process facilitation. Due to the unique and collaborative nature of this role, it is crucial that this position be focused on the full scope of the business, ensuring new employees experience is prioritized throughout their journey from candidate to employee.

Responsibilities
  • Prepare, coordinate, and facilitate the initial two-day New Hire Orientation (NHO) process for all agent-level classes.
  • Establish rapport through early relationship building by reaching out to candidates and extending a Welcome to ResultsCX outreach within 24 hours of offer letter acceptance.
  • Facilitate weekly conversations with new hires using multiple channels of outreach to ensure engagement and excitement for new hires.
  • Welcome newly hired employees and execute the engagement plan throughout the onboarding journey.
  • Manage the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their role.
  • Craft and send communication about the company, onboarding agenda, equipment delivery, company website navigation, policies, and procedures, training, and other relevant items as necessary.
  • Maintain a working knowledge of client equipment requirements and setup needs to ensure all new hires receive and configure all tools applications for a successful onboarding experience.
  • Ensure new hires have technical assistance to properly set up their hardware, software, and distribute manuals, passwords, and guidelines as needed.
  • Monitor completion of new hire onboarding policies and documentation.
  • Align new employees with managers and their team, communicate involvement procedures to all stakeholders.
  • Provide reporting and project updates to stakeholders.
  • Utilize, track, and maintain data ensuring accuracy for each new hire class.
  • Bring forward recommendations on process improvements to achieve efficiency and standardization.
  • Challenge the status quo and proactively identify enhancements to onboarding strategies and Standard Operating Procedures (SOPs).
  • Ensure compliance and adherence to all processes, always maintaining confidentiality of all employee information.

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