
Technical IT Professional
7 days ago
About Shyld AI
We are building the first generation of Physical AI Agents to automate infection prevention and operational intelligence in hospitals and controlled environments.
Our flagship wall-mounted UV-C disinfection system leverages AI, robotics, and multi-modal sensing to keep healthcare environments safe and efficient.
We partner with leading health systems to advance this mission.
As we expand globally, we need an IT Support Specialist to ensure secure, reliable IT operations across systems, networks, and devices.
Key Responsibilities:
- Provide remote IT support for employees' hardware, software, and connectivity issues.
- Manage onboarding and offboarding processes, including provisioning laptops, accounts, and tools.
- Maintain documentation for IT support procedures.
- Manage user accounts and permissions across tools such as Google Workspace, Slack, GitHub, Jira, Zoom, and cloud infrastructure (AWS, GCP, Azure).
- Implement IT security best practices to protect sensitive data (HIPAA, SOC2 alignment).
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3+ years of IT support, systems administration, or similar experience.
- Strong knowledge of Windows, macOS, and Linux environments.
- Experience with Google Workspace / Office 365 administration.
- Familiarity with VPNs, firewalls, endpoint protection, and security best practices.
Skills you'll use:
- Hardware troubleshooting and repair
- Software installation and configuration
- Network security and management
- Cloud platform administration
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