Technical Support Professional

1 week ago


Aligarh, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 45,00,000 - ₹ 75,00,000
Job Summary

This role will be responsible for handling and resolving customer support inquiries via phone, email, and chat.

The ideal candidate will have excellent communication skills, a strong technical aptitude, and the ability to work in a fast-paced environment.

  • Provide end-to-end technical and general support resolution to customers.
  • Interact with mobile phone carriers and other departments to resolve mobile service-related issues.
  • Adhere to business rules and policies as dictated by management.
  • Ensure Service Level Agreements and Key Results Achievements meet day-to-day and monthly targets.

The successful candidate will be able to work independently, prioritize tasks effectively, and maintain accurate records of customer interactions.

Required Skills & Qualifications
  • Fluency in Portuguese/Spanish and English is preferred.
  • Ability to work 24/7 rotational shifts.
  • Excellent organizational skills with an appreciation for process and documentation.
  • A team player who thrives in a collaborative environment.
  • Ability to quickly learn how to troubleshoot devices and follow step-by-step instructions.


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