
Technical Support Professional
1 week ago
This role will be responsible for handling and resolving customer support inquiries via phone, email, and chat.
The ideal candidate will have excellent communication skills, a strong technical aptitude, and the ability to work in a fast-paced environment.
- Provide end-to-end technical and general support resolution to customers.
- Interact with mobile phone carriers and other departments to resolve mobile service-related issues.
- Adhere to business rules and policies as dictated by management.
- Ensure Service Level Agreements and Key Results Achievements meet day-to-day and monthly targets.
The successful candidate will be able to work independently, prioritize tasks effectively, and maintain accurate records of customer interactions.
Required Skills & Qualifications- Fluency in Portuguese/Spanish and English is preferred.
- Ability to work 24/7 rotational shifts.
- Excellent organizational skills with an appreciation for process and documentation.
- A team player who thrives in a collaborative environment.
- Ability to quickly learn how to troubleshoot devices and follow step-by-step instructions.
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