Cybersecurity Support Professional

21 hours ago

Aligarh, Uttar Pradesh, India beBeeFirewall Full time US$ 90,000 - US$ 1,20,000

We are seeking a seasoned technical professional to join our team as a Technical Support Specialist. In this role, you will play a critical part in ensuring the success of our customers by providing expert technical support and guidance.

Job Description

As a Technical Support Specialist, you will be responsible for:

  • Providing timely and effective technical support to customers via phone, email, and chat
  • Troubleshooting complex technical issues and collaborating with cross-functional teams to resolve customer complaints
  • Developing and delivering technical training programs to enhance customer knowledge and skills
  • Maintaining accurate and up-to-date documentation of customer interactions and issue resolutions
Requirements

To succeed in this role, you will need:

  • A minimum of 5 years of experience in a technical support or customer-facing role
  • Expertise in network protocols, security systems, and firewall technologies
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders
Benefits

As a member of our team, you will enjoy:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to enhance your technical skills and knowledge
  • The opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service
About Us

We are a leading provider of cybersecurity solutions, dedicated to helping our customers protect their digital assets and stay ahead of emerging threats. Our team is comprised of experienced professionals who share a common goal: to deliver exceptional customer service and support.

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