Front Desk Coordinator

6 days ago


Dombivli, Maharashtra, India beBeereservation Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a highly skilled and experienced professional to fill the role of Reservation Strategist. As a key member of our team, you will be responsible for handling customer inquiries, converting them into bookings, and meeting revenue targets.

* We are looking for a candidate with 2-3 years of experience in the front office or reservations department.

* This is an excellent opportunity to join a fast-growing start-up and take on added responsibilities as you grow with the company.

Growth prospects: Our company values honesty, hard work, and dedication. If you have a passion for excellence and are willing to take on new challenges, this could be the perfect opportunity for you.

  • Create business from existing customer accounts by sending them new offer updates, packages and more
  • Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments / balance receivable, etc
  • Identifies new revenue generation opportunities to achieve personal and property revenue goals
  • Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Key Responsibilities:

  • Handling Inbound / Outbound client calls / message inquiries on IVR / OTA's, and convert inquiries into bookings to meet and exceed revenue targets
  • Successfully create business from existing customer accounts by sending them new offer updates, packages and more
  • Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments / balance receivable, etc
  • Responsible for OTA marketing / promotion plans
  • Identifies new revenue generation opportunities to achieve personal and property revenue goals
  • Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Actively participate on social media travel related groups for generating more leads and reach out to prospective customers
  • Schedule client visits for prospective clients and coordinate site visits
  • Maintain and update inquiry records, sales records for online and offline sales
  • Prepare daily check in / check out schedule for respective check ins / check outs and share with Operations team for site preparation
  • Collect and maintain customer information database, contact details
  • Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check in / check out
  • Track the number of monthly inquiries through offline and online channels for sales analysis
  • Prepare and maintain daily and weekly reports for leads and conversions
  • Prepare a review follow up sheet and follow up for reviews from guests
  • Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors
  • Help in research and development of new online and offline sales channels / partners

Qualifications & Experience:

  • Candidates with min 2-3 years of experience in front office / reservations department (hotels)
  • Excellent communication skills, English (written and spoken) is a must
  • Good knowledge of Microsoft Office / Excel is mandatory

Working Hours & Days:

10:00 AM - 7:00 PM, 6 days a week. Since we are a hospitality company, weekly off's are not on weekends. The candidate will be given the option to choose a weekly off between Monday - Thursday at the time of appointment.



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