Front Office Executive Lead

6 days ago

Dombivli, Maharashtra, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Front Office Manager

Description:

We are seeking an experienced and skilled hospitality professional to oversee the front desk operations at our establishment.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple tasks simultaneously.

  • Day-to-Day Operations Management: The Front Office Manager will be responsible for supervising front desk duties, check-ins/outs, billing, answering phone calls, emails, and responding to inquiries.
  • Front Office Administration: Managing front office functions on a daily basis, implementing continuous review and improvement, and ensuring that front desk functions are error-free.
  • Support Services: Performing tasks as needed in case of absence or peak workload, including billing, recovery, and tracking invoices and payments.
  • Customer Service: Maintaining effective communication with guests, identifying critical guests, VIP arrivals, meeting and greeting them as necessary, and resolving any disputes or grievances in a calm and professional manner.
  • Communication Skills: Drafting professional emails, creating documents, presentations, and possessing excellent verbal and written communication skills.
Key Responsibilities:
  • Manage Day-to-Day Front Desk Operations: Including check-ins, check-outs, billing, and guest services.
  • Ensure Accuracy and Efficiency: In all front desk functions, identifying and rectifying any lapses in real-time.
  • Implement Continuous Improvement Initiatives: To enhance the quality of front desk services.
  • Administrative Tasks: Performing administrative tasks, such as drafting documents, emails, and presentations, and maintaining accurate records.
  • Customer Service: Providing exceptional customer service, ensuring that all guests receive a warm welcome and are assisted with their needs promptly and professionally.
Requirements:
  • Education: Graduate or Post Graduate degree in Hotel Management or a related field.
  • Experience: A minimum of 3-4 years of experience in a similar role in 4/5-star hotels.
  • Skills: Excellent communication, interpersonal, and problem-solving skills.
  • Aptitude: Aptitude for teamwork, negotiation, and conflict resolution.
  • Hospitality Software: Familiarity with hospitality software and systems.

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