Retail Operations Manager

4 weeks ago


Alwar, Rajasthan, India AKMV Consultants Pvt Ltd Full time
Job Overview
Mall Management professional sought for a Central Head position at AKMV Consultants Pvt Ltd. With 3-4 years of experience in mall management, retail operations, or real estate, this individual will lead and manage a multidisciplinary team to drive performance and achieve operational goals.

Estimated Salary: ₹1,200,000 - ₹1,800,000 per annum

Key Responsibilities:

Strategic Leadership
Create and execute comprehensive strategies to ensure smooth and efficient mall operations. Align operations with organizational goals and drive profitability.

Leasing and Tenant Management
Negotiate lease agreements and oversee leasing strategies to attract high-quality tenants that align with the mall's vision and target customer base.

Operational Excellence
Manage 360-degree mall operations, including technical services (infrastructure maintenance, safety, and compliance) and soft services (housekeeping, security, and customer service).

Financial Management
Prepare and manage budgets for operations, leasing, and marketing activities. Analyze financial reports and take corrective actions to achieve cost optimization and profitability.

Marketing and Customer Engagement
Collaborate with the marketing team to conceptualize and implement events, promotions, and campaigns to increase footfall. Enhance customer satisfaction and loyalty through an excellent shopping experience.

Compliance and Safety
Ensure compliance with statutory and regulatory requirements, including health, safety, and environment (HSE) standards. Develop and implement disaster management and contingency plans.

Team Leadership
Lead, mentor, and manage a multidisciplinary team to drive performance and achieve operational goals. Foster a collaborative and innovative work culture.

Stakeholder Management
Liaise with internal and external stakeholders, including government bodies, tenants, vendors, and community organizations.

Requirements:
Educational Qualifications:
Bachelor's degree in Business Administration, Real Estate Management, or related field.

Experience:
3-4 years of experience in mall management, retail operations, or real estate. Proven expertise in leasing, technical services, and facilities management.

Skills:
Strong leadership and decision-making abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in financial planning, budgeting, and reporting. Knowledge of relevant legal and regulatory frameworks.

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