IT Infrastructure Leadership Role
3 weeks ago
Join IGT Solutions as we seek an experienced IT Infrastructure Leader to drive our team's success in Pune, India.
About the RoleWe are looking for a seasoned professional to lead our IT infrastructure operations, ensuring high uptime and customer satisfaction. As an Associate Manager, you will oversee local IT SMEs and helpdesk support staff, managing projects and delivering continuous infrastructure improvement.
Duties and Responsibilities- Security Compliance: Ensure adherence to ISG policies and procedures, leading the team in implementing security measures and conducting cross-functional audits.
- Uptime and Reporting: Monitor and report on ISG domains' uptime, SLA, and reporting, submitting weekly and monthly reports to clients and internal stakeholders.
- Customer Satisfaction: Gather feedback on ISG's performance and ensure domain alignment with agreed-upon customer satisfaction SLAs.
To succeed in this role, you must have:
- More than 3 years of experience as a Manager in Call Centers/BPO environments.
- Over 6 years of experience in IT infrastructure and design.
- In-depth knowledge of incident and problem management.
- Excellent communication and leadership skills.
- A strong understanding of technical management and analysis.
The estimated salary for this role is ₹25,00,000 - ₹35,00,000 per annum, depending on experience.
We offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.
About IGT SolutionsIGT Solutions is a leading provider of IT solutions and services, committed to delivering high-quality results and exceptional customer satisfaction. Our team is dedicated to creating innovative solutions that meet the evolving needs of our clients.
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