Airport Representative

1 month ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that prides itself on delivering exceptional guest experiences. As a key member of our team, you will play a vital role in ensuring that our guests feel welcome and well taken care of from the moment they arrive at the airport.

About the Role:

  • As an Airport Representative, you will be responsible for greeting and escorting guests to their hotel, assisting with luggage and transportation, and providing exceptional customer service.
  • You will work closely with our airport team to ensure seamless guest arrivals and departures, and will be the first point of contact for our guests at the airport.
  • With a focus on delivering personalized service and creating memorable experiences, you will be the ambassador of Four Seasons at the airport.

Responsibilities:

  • Coordinate and assist with guest arrivals and departures at the airport, ensuring a smooth and efficient experience for our guests.
  • Liaise with airport personnel to resolve any issues or concerns, and provide exceptional customer service to our guests.
  • Verify transportation reports in advance and prepare for all arriving and departing guests.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Requirements:

  • Graduate degree
  • One to two years of relevant experience in a 5-star hotel or resort
  • Ability to read, write, and speak English

About Four Seasons:

Four Seasons is a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.



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