Airport Concierge

1 week ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we pride ourselves on delivering exceptional guest experiences. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet with the utmost respect and professionalism.

As an Airport Representative, you will be an integral part of our Guest Services Team, ensuring that our guests are well taken care of from the moment they arrive to their departure. Your main objective will be to provide seamless transportation services, assisting guests with any transport or airport assistance they may need.

**Key Responsibilities:**

  • Coordinate and assist with hotel guest arrivals at the airport, greeting departing guests and escorting them to check-in counters.
  • Liaise with airport personnel to resolve issues related to lost luggage, special flight arrangements, last-minute flight changes, and VIP arrangements.
  • Make airline reservations, change flight requirements, and purchase flight tickets as needed.
  • Verify transportation reports in advance and prepare for arriving and departing guests.

You will work closely with our concierge team to plan car requirements for the next day and provide genuine hospitality and recognition in your work area. You will be expected to maintain accurate knowledge of the local area, including information about the hotel and any special events happening in the city.

We offer a competitive salary of ₹250,000 - ₹350,000 per annum, depending on experience, along with opportunities for career growth and development within the company.



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