Airport Ambassador

1 week ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons Hotels and Resorts, we strive to deliver exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.

About the Role:

The Airport Representative is a vital part of our Guest Services Team, responsible for ensuring our guests receive seamless and personalized service from the moment they arrive at the airport until their departure. This role requires a high level of hospitality, professionalism, and attention to detail to create a memorable experience for our guests.

Key Responsibilities:

  • Coordinate and assist with all hotel guest arrivals and departures at the airport, ensuring a smooth and efficient experience for our guests.
  • Liaise with airport personnel to resolve any issues related to lost luggage, special flight arrangements, and VIP requests.
  • Make airline reservations, change flight requirements, and purchase flight tickets as needed.
  • Verify transportation reports in advance and prepare for all arriving and departing guests.
  • Provide exceptional guest service, handling all interactions with the highest level of hospitality and professionalism.
  • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct.
  • Work harmoniously and professionally with co-workers and supervisors.

Requirements:

  • Graduate degree
  • One to two years of relevant experience in a 5-star hotel or resort
  • Ability to read, write, and speak English

About Four Seasons:

Four Seasons is a collective of individuals who strive to become better, push ourselves to new heights, and treat each other with respect and kindness. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with the same level of hospitality and professionalism that we would want to receive ourselves.


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