
Training Lead
4 days ago
The Senior Trainer will play a pivotal role in delivering comprehensive training programs to store associates, shift managers, and multi-store managers.
Key Responsibilities:
- Develop and implement tailored training initiatives for front-line and management staff across multiple locations.
- Design engaging content, including manuals, videos, SOP guides, and assessments, to drive employee performance improvements.
- Ensure uniformity in training delivery across cities, fostering a cohesive brand experience.
- Lead onboarding programs for new hires, providing a seamless integration into the team.
- Train employees on essential skills, such as customer service, operational procedures, hygiene, and upselling techniques.
- Evaluate training effectiveness, tracking employee performance enhancements and identifying areas for improvement.
- Collaborate with operations leadership to identify skill gaps and develop targeted training modules.
Requirements:
- Mandatory: Minimum 5 years of training experience in the QSR industry.
- Exceptional spoken and written English communication skills.
- Proven ability to create high-quality training content, including documents, presentations, and digital materials.
- Experience conducting multi-city training sessions, promoting adaptability and flexibility.
- Strong interpersonal and presentation skills, with a focus on motivating and coaching team members.
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