Lead - Training & Quality Excellence

2 weeks ago

Bengaluru, Karnataka, India OneOrigin Full time ₹ 8,00,000 - ₹ 12,00,000 per year

In this role you will:

  • Lead end-to-end training programs including onboarding, upskilling, refresher sessions, and leadership development.
  • Create and maintain structured learning material such as SOPs, process guides, and e-learning modules.
  • Conduct capability assessments, certifications, and refresher trainings to close knowledge and skill gaps.
  • Partner with Operations and SMEs to anticipate future training needs based on new customers and evolving processes.
  • Mentor SMEs and team leads on executing process improvement projects using Lean Six Sigma Green Belt methodologies.
  • Provide frameworks, coaching, and tools to enable SMEs in running RCA, defining metrics, and driving improvements.
  • Track and support SLA/metric improvement initiatives owned by SMEs, ensuring consistency and governance across projects.
  • Facilitate project reviews and governance sessions, acting as a bridge between training, operations, and project outcomes.
  • Use data-driven analysis (Pareto, Fishbone, 5-Whys) to identify recurring issues and convert them into targeted training interventions.
  • Standardize best practices across accounts to improve efficiency, quality, and SLA adherence.
  • Champion a culture of continuous learning and process excellence across the organization.

Role Requirements: 

  • Graduate in any discipline (Instructional Design/Training certification preferred).
  • 4–5 years of experience in Training, SME enablement, or Process Improvement roles.
  • Must hold a Lean Six Sigma Green Belt certification (minimum).
  • Strong training delivery & facilitation skills (classroom, virtual, and floor coaching).
  • Proven experience in curriculum design, training material development, and capability building.
  • Ability to coach SMEs and leads on driving projects and using quality tools.
  • Lean Six Sigma Green Belt certification (mandatory).
  • Excellent communication, facilitation, and stakeholder management.
  • Analytical ability to measure training effectiveness in terms of SLA/metric improvements.

What we offer:

  • Full ownership of Training & Capability Development across customers.
  • Opportunity to mentor SMEs and enable impactful improvement projects.
  • Exposure to multi-client SLA-driven operations.
  • Clear growth path into Training/Process Excellence leadership.

Company Benefits: 

● Gratuity: You will be eligible for Gratuity as per the payment of the Gratuities Act. 

● Medical Insurance coverage: Coverage of up to Rs 3 lakhs for you, your spouse, 2 children. 

● Food (Lunch or Dinner) facility provided.

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