Expert ServiceNow System Administrator Wanted

2 days ago

Davangere, Karnataka, India beBeeService Full time ₹ 7,50,000 - ₹ 10,00,000
ServiceNow System Administrator

This position offers the opportunity to work with a leading ServiceNow implementation, delivering exceptional system administration and support services.

Key Responsibilities:
  • Incident Management & Resolution:
    • Monitor, triage, and resolve ServiceNow platform incidents across multiple domains
    • Perform root cause analysis and implement corrective actions to prevent recurring issues
    • Collaborate with cross-functional teams to ensure timely incident resolution
    • Maintain incident documentation and knowledge base articles
  • System Administration & Maintenance:
    • Administer ServiceNow instances with domain separation configurations
    • Assist with system upgrade cycles and release management
    • Develop and execute fix scripts to update system-wide records
    • Perform regular system health checks and preventive maintenance
    • Manage user access, roles, and permissions across separated domains
  • Reporting & Analytics:
    • Create and maintain operational dashboards and reports for stakeholders
    • Generate KPI reports for MSP and NOC operations
    • Develop custom reports to support business requirements
    • Monitor system performance metrics and usage analytics
  • Contact & Configuration Management:
    • Maintain accurate contact databases and user records
    • Update and validate CMDB data integrity across domains
    • Manage asset lifecycle processes and documentation
    • Ensure data consistency and quality across all modules
  • MSP & NOC Support:
    • Provide technical support for Managed Service Provider operations
    • Support Network Operations Center activities and workflows
    • Configure and customize applications to meet operational requirements
    • Assist with service catalog management and workflow automation

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