Technical Support Specialist
3 weeks ago
Gravitee is a leading open-source API platform that empowers businesses to effortlessly manage and monitor their APIs. Our mission is to provide a powerful and intuitive platform that enables developers and business users to build, manage, and monitor their APIs with ease.
The RoleWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization, and the right candidate will enjoy problem-solving with our clients in highly specialized and technical ways.
Key Responsibilities- Investigate and resolve customer issues in a timely and professional manner
- Prioritize issues and provide high-quality support to customers located in multiple countries
- Create knowledge articles to enhance our documentation and enable customers to better understand product use cases
- Collaborate with the team to improve processes and tools
- High school diploma required
- 3+ years of relevant experience in a previous hands-on Level 2 Technical Support
- 2+ years experience with REST and RESTful APIs
- Eager learner, ready to dig into many technical areas
- Networking/web architectures including HTTP
- Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
- Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
- Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
- Experience with trace analysis, debugging, and JVM troubleshooting is a plus
At Gravitee, we believe in living our core values as a team and as a company. Our core values are:
- Passion: Work because you love it. Use your sense of passion to become an expert in your field, to think about where our market is going, how to improve and how to do things better.
- Do What It Takes: Work with speed, fight and intensity to ensure the job is done to your highest standard.
- Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal and external customers.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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