Technical Support Specialist

3 weeks ago


Kanpur, Uttar Pradesh, India Gravitee Full time
About Gravitee

Gravitee is a leading open-source API platform that empowers businesses to effortlessly manage and monitor their APIs. Our mission is to provide a powerful and intuitive platform that enables developers and business users to build, manage, and monitor their APIs with ease.

The Role

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization, and the right candidate will enjoy problem-solving with our clients in highly specialized and technical ways.

Key Responsibilities
  • Investigate and resolve customer issues in a timely and professional manner
  • Prioritize issues and provide high-quality support to customers located in multiple countries
  • Create knowledge articles to enhance our documentation and enable customers to better understand product use cases
  • Collaborate with the team to improve processes and tools
Essential Skills
  • High school diploma required
  • 3+ years of relevant experience in a previous hands-on Level 2 Technical Support
  • 2+ years experience with REST and RESTful APIs
  • Eager learner, ready to dig into many technical areas
Desired Skills
  • Networking/web architectures including HTTP
  • Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
  • Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
  • Experience with trace analysis, debugging, and JVM troubleshooting is a plus
Core Values

At Gravitee, we believe in living our core values as a team and as a company. Our core values are:

  • Passion: Work because you love it. Use your sense of passion to become an expert in your field, to think about where our market is going, how to improve and how to do things better.
  • Do What It Takes: Work with speed, fight and intensity to ensure the job is done to your highest standard.
  • Professionalism: Respond to needs quickly, in a polite and respectful way, to our internal and external customers.

We are an equal opportunities employer and welcome applications from all qualified candidates.



  • Kanpur, Uttar Pradesh, India Avestan Technologies Full time

    We are seeking an experienced Technical Support Specialist to join our team at Avestan Technologies.Job Summary:The Technical Support Specialist will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and escalating complex problems to internal teams.Key Responsibilities:Diagnostic and...


  • Kanpur, Uttar Pradesh, India SynapseIndia Full time

    Job Title: IT Support SpecialistOverview: We are seeking an experienced IT Support Specialist to join our team at SynapseIndia.Responsibilities:Handle user issues related to hardware, software, and network configurations.Provide technical support for various operating systems, including Windows, Mac OS, and Linux.Assist with software installations, updates,...

  • IT Support Specialist

    2 weeks ago


    Kanpur, Uttar Pradesh, India SynapseIndia Full time

    IT Support SpecialistSynapseIndia is a leading software development company with a strong presence in India and the USA. We are seeking an experienced IT Support Specialist to join our team.Key Responsibilities:Provide technical support to users across various platforms, including Windows, Mac, and Linux.Configure and troubleshoot network devices, including...

  • IT Support Specialist

    3 weeks ago


    Kanpur, Uttar Pradesh, India SynapseIndia Full time

    IT Support SpecialistSynapseIndia is a leading software development company with a strong presence in India and the USA. We are committed to delivering high-quality solutions to our global clients.As an IT Support Specialist, you will be responsible for providing technical assistance to our users, resolving issues related to hardware, software, and network...


  • Kanpur, Uttar Pradesh, India Gravitee Full time

    About UsGravitee.io is a leading open-source API platform that empowers businesses to effortlessly manage their API ecosystems.The RoleWe are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical...


  • Kanpur, Uttar Pradesh, India Avestan Technologies Full time

    We are seeking a skilled L1 Support Engineer to join our team at Avestan Technologies. As a key member of our operations team, you will be responsible for providing technical support and resolving complex issues. Our team works collaboratively to solve problems and ensure our services run optimally.Key Responsibilities:Take ownership of customer issues and...


  • Kanpur, Uttar Pradesh, India Room to Read Full time

    Job Title: Literacy Program Support SpecialistLocation: India - Uttar PradeshJob Summary:The Literacy Program Support Specialist will work with Room to Read to support and coach teachers, librarians, and principals in the literacy program schools to help them adopt new ways of working with children that increase the children's literacy skills and habit of...


  • Kanpur, Uttar Pradesh, India Southern Housing Group Full time

    About the RoleWe are seeking a Care Support Specialist to join our team, providing support services to vulnerable residents and promoting independence within their home and the wider community.Key ResponsibilitiesProvide support to residents and people receiving a service from us, promoting daily living and social skills, health and wellbeing.Deliver...


  • Kanpur, Uttar Pradesh, India Room to Read Full time

    Job Summary:We are seeking a highly skilled and experienced Literacy Support Specialist to join our team in Uttar Pradesh, India. As a key member of our education program, you will play a critical role in supporting and coaching teachers, librarians, and principals in our literacy program schools.Key Responsibilities:Program Understanding: Develop a thorough...

  • IT Support Specialist

    3 weeks ago


    Kanpur, Uttar Pradesh, India SynapseIndia Full time

    IT Support EngineerAbout the RoleWe are seeking an experienced IT Support Engineer to join our team at SynapseIndia. As an IT Support Engineer, you will be responsible for providing technical support to our clients and employees, resolving hardware and software issues, and ensuring the smooth operation of our IT infrastructure.Key ResponsibilitiesProvide...

  • IT Support Specialist

    2 weeks ago


    Kanpur, Uttar Pradesh, India SynapseIndia Full time

    About the Role:We are seeking an IT Support Engineer to join our team at SynapseIndia. As an IT Support Engineer, you will be responsible for handling user issues related to IT infrastructure, software, and hardware. The ideal candidate will have 1+ year of experience in a similar role and possess excellent technical skills.Key Responsibilities:Resolve user...

  • IT Support Specialist

    3 weeks ago


    Kanpur, Uttar Pradesh, India SynapseIndia Full time

    Job Opportunity at SynapseIndiaAbout UsSynapseIndia is a leading software development company with a strong presence in India and the USA. With over 23 years of experience, we have established ourselves as a trusted partner for clients across the globe.Why Work with Us?We are a Google partner and Microsoft partner company with certified professionals.We have...

  • SEO Specialist

    3 weeks ago


    Kanpur, Uttar Pradesh, India Lucky Digitals Technical Consultants Pvt. Ltd. Full time

    Job DescriptionWe are seeking a highly skilled SEO Assistant to join our team at Lucky Digitals Technical Consultants Pvt. Ltd.Key Responsibilities:Conduct thorough keyword research to determine the right keywords that drive targeted traffic.Develop and implement effective SEO strategies to improve website rankings and drive organic traffic.Stay up-to-date...


  • Kanpur, Uttar Pradesh, India Lucky Digitals Technical Consultants Pvt. Ltd. Full time

    Job Title: SEO AssistantAbout the Role:We are seeking a highly skilled SEO Assistant to join our team at Lucky Digitals Technical Consultants Pvt. Ltd. The ideal candidate will have a strong understanding of search engine optimization principles and be able to apply their knowledge to improve our website's online presence.Key Responsibilities:Keyword...


  • Kanpur, Uttar Pradesh, India SHAKTI AUTO SALES Full time

    Job Title: Computer Systems SpecialistAt SHAKTI AUTO SALES, we are seeking a skilled Computer Systems Specialist to join our team.Key Responsibilities:- Feed data into our computer system- Work on GEM, a technical platform taught by us- Ensure data accuracy and integrityRequirements:- Graduation with a computer-related degree (e.g., CCC, Tally, O Level)-...

  • SEO Specialist

    3 weeks ago


    Kanpur, Uttar Pradesh, India Lucky Digitals Technical Consultants Pvt. Ltd. Full time

    Job Title: SEO AssistantWe are seeking a highly skilled SEO Assistant to join our team at Lucky Digitals Technical Consultants Pvt. Ltd.Key Responsibilities:Develop and implement effective SEO strategies to improve website rankings and drive targeted traffic.Conduct keyword research and analysis to identify relevant keywords and phrases.Optimize website...


  • Kanpur, Uttar Pradesh, India NTT Full time

    Network Infrastructure SpecialistNTT DATA is seeking a Network Infrastructure Specialist to join our team. As an Associate Network Engineer, you will play a vital role in supporting and maintaining our company's network infrastructure.Your Role• Configure and maintain network devices, including routers, switches, firewalls, and access points.• Ensure...


  • Kanpur, Uttar Pradesh, India SynapseIndia Full time

    SynapseIndia is a 23+ years old Software development company having development offices in India and USA with clients across the globe.We are located in Noida SEZ, within 10 minutes' walk to nearest metro station.Why work with us?Google partner and Microsoft partner company with certified professionals.MNC having clients and employees all over the...


  • Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full time

    About the RoleWe are seeking a highly motivated and customer-focused French Language E-commerce Support Specialist to join our team at ADCI - Uttar Pradesh. As a key member of our Seller Support team, you will play a critical role in providing timely and accurate operational support to Merchants selling on the Amazon platform.Key ResponsibilitiesProvide...


  • Kanpur, Uttar Pradesh, India NTT Full time

    Network Infrastructure SpecialistAt NTT DATA, we are seeking a highly motivated and detail-oriented Network Infrastructure Specialist to join our team. As an Associate Network Engineer, you will play a vital role in supporting and maintaining our company's network infrastructure. Your primary responsibilities will include configuring and maintaining network...