Senior System Support Specialist

3 days ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
System Operations Role

This position lies at the intersection of infrastructure reliability, technical support, and troubleshooting.

  • Support maintenance and configuration of detection workflows, including data updates and logic optimization.
  • Investigate and resolve system issues in a timely manner to minimize operational disruptions.
  • Develop scripts (Python/Shell/etc.) to automate routine tasks and enhance system performance.
  • Perform data analysis using SQL and visualization tools (e.g., Tableau) to identify anomalies and contribute to system improvements.
  • Collaborate with engineers and data scientists on small-scale enhancements or implementation of new features.
  • Monitor system metrics and health indicators, ensuring optimal performance standards are met.
  • Assist with resolution of escalated issues and contribute to root cause analysis and preventive measures.

A typical day involves reviewing system metrics, enhancing detection rules, collaborating with data scientists, and mentoring team members.

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