Senior IT Infrastructure Specialist

2 weeks ago

Kurnool, Andhra Pradesh, India beBeeSystemAdministrator Full time ₹ 1,60,32,000 - ₹ 2,01,04,000
Job Description

As a Senior IT Infrastructure Specialist, you will be responsible for overseeing the management and maintenance of desktops, laptops, and other end-user devices across the organization.

Your role will involve diagnosing and resolving a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.

You will troubleshoot basic network connectivity issues in LAN/WAN environments and resolve system-related problems, including software installations and antivirus updates, as needed.

In addition, you will generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.

You will also coordinate and implement the installation of client- and department- specific applications and systems, including the creation, management, access provision, and administration of vendor-specific software and applications.

To succeed in this role, you must be proactive and able to escalate tickets to the appropriate senior team members or specialists when necessary.

You will actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).

Furthermore, you will conduct regular system audits and upgrades to enhance performance and mitigate risks.

Other responsibilities include conducting monthly user reviews in all applications and systems and researching and identifying solutions to both software and hardware issues.

Finally, you will prioritize and manage multiple open issues simultaneously, being dependable, accountable, and responsive to customer and business needs.

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