Practice Team Leader
6 days ago
About the Role
As a Practice Team Manager at Orange Business Services, you will be responsible for leading the GCS Transformation and Practice team in performing various ITIL practice transversal harmonization and synchronization activities across GCS services and solutions scope and value propositions.
The successful candidate will have a strong management background, with 5-6 years of experience in managing teams and developing resources to perform efficiently and effectively.
Key responsibilities include monitoring and measuring team KPIs, acting as an escalation point for team activities, managing the recruitment of team members, and representing the team in customer meetings and service reviews.
The ideal candidate will have excellent leadership and coaching skills, with the ability to deal with different cultures and behaviors.
They will also possess strong analytical skills, program management skills, and business and report writing skills.
A bachelor's degree in Communications or Computer Science, or equivalent, is required, with a management diploma and ITIL experience and certification being a plus.
Key Skills
- Leadership and Coaching Skills
- Interpersonal and Conflict Management Skills
- Time Management Skills
- Self-Motivated
- Ability to Deal with Different Cultures and Behaviors
- Decision-Making Skills
- Business and Report Writing Skills
- Presentation Skills
- Strong Analytical Skills and Program Management Skills
- Excellent Customer Service Skills
- Fluent in Both Spoken and Written English, French is a Plus
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