High-Level Support Specialist

1 month ago


Gurgaon, Haryana, India Iron Systems Full time
About the Role

As a High-Level Support Specialist at Iron Systems, you will be responsible for providing top-notch technical support for our clients. This role requires strong knowledge of iMac devices and troubleshooting skills to diagnose and resolve complex issues.

Key Responsibilities:
  • Diagnose and troubleshoot system issues using advanced diagnostic tools.
  • Perform disk drive diagnostics and provide detailed reports on system health.
  • Re-image laptops (Windows and Mac) and troubleshoot systems to ensure optimal performance.
  • Train and orient clients on laptop applications and provide upgrade services for memory and smart devices.
  • Offer proactive health checks for devices brought to the Tech Bar and educate clients on available support avenues.
Requirements:
  • Strong knowledge of iMac devices and troubleshooting techniques.
  • Experience with diagnostic services, including scan and defragment disk drives.
  • Ability to update virus definitions and scan for spyware.
  • Familiarity with system and application drivers, as well as battery diagnostics.
  • Excellent communication and customer service skills.
Benefits:
  • Competitive salary: $70,000 - $90,000 per annum.
  • Opportunity to work with cutting-edge technology and innovative solutions.
  • Collaborative and dynamic work environment.
  • Ongoing training and professional development opportunities.
Salary: $75,000 per year

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