Cloud Support Specialist

3 days ago


Bengaluru, Karnataka, India myGwork Full time

About MyGwork and Amazon Web Services

MyGwork, an inclusive employer and a member of the LGBTQ+ business community, partners with Amazon Web Services to drive revenue, adoption, and growth from small- to large-scale customers. As a Cloud Support Engineer, you will be part of the AWS Support team in India, helping companies leverage cloud computing technologies.

Job Overview

This is a customer-facing role that requires advanced troubleshooting techniques, excellent communication skills, and a passion for cloud computing. You will work with leading engineers worldwide, partner with Amazon teams, and provide feedback on how to improve services. Your goal is to ensure customer success by driving customer communication during critical events and improving support-related processes.

Key Responsibilities

  • Leverage groundbreaking technologies to provide unique solutions to customers' individual needs.
  • Apply advanced troubleshooting techniques to resolve complex customer problems spanning multiple AWS services.
  • Partner with Amazon teams to help reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Improve support-related processes and customer technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.

BASIC QUALIFICATIONS

A Bachelor's degree or equivalent experience in a technical position is required, along with:

  • Minimum 2+ years of experience in Hadoop/ML/Large Dataset handling with DB/DW experience.
  • Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto or ETL skills with working experience on Databases Oracle/SQL Server/ PostgreSQL/TerraData.
  • Experience with System Administration, including Linux (RHEL/CentOS), Microsoft Active Directory, LDAP integration, DynamoDB, or NoSQL technologies like MongoDB or Cassandra.
  • Basic understanding of Machine Learning, troubleshooting Kerberos Authentication problems, Java, Python, and shell scripting.

PREFERRED QUALIFICATIONS

Expert experience in the Hadoop Ecosystem, prior work experience with AWS services, strong analysis and troubleshooting skills, and knowledge of distributed computing environments are preferred. An AWS Certified Solutions Architect/BigData Specialty certification is also beneficial.

About the Team Culture

We value diversity and inclusivity at MyGwork and Amazon Web Services. Our employee-led affinity groups foster a culture of inclusion, empowering us to be proud of our differences. We strive to create a work environment where everyone feels supported and valued.

About the Job Location

The job is located in India, offering a great opportunity to work with a diverse team and contribute to the growth of Amazon Web Services.

Estimated Salary

Roughly ₹1,500,000 - ₹2,500,000 per annum, based on qualifications and experience.



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