Production Support Specialist

2 weeks ago


Kolkata, West Bengal, India beBeeProductionSupport Full time ₹ 15,00,000 - ₹ 25,00,000

Our organization is seeking a seasoned Production Support Specialist to join our team in the capital market sector.

This role involves providing direct support to business users, leveraging advanced technical skills and industry knowledge to drive business outcomes.

The ideal candidate will possess hands-on experience with SQL/Unix, VB/Powerquery/Python, and monitoring/job scheduling tools like Control-M. Additionally, they should be well-versed in incident management processes and have working experience with ServiceNow or similar platforms.

A strong understanding of regulatory reporting principles and excellent communication skills are also highly valued.

Key Responsibilities:

• Provide Level 2 production support to business users, troubleshooting issues and resolving incidents promptly.

• Collaborate with cross-functional teams to ensure seamless service delivery and identify areas for process improvements.

• Develop and maintain documentation for production support processes and procedures.

• Stay up-to-date with industry trends and emerging technologies, applying this knowledge to enhance our services.

Required Skills:

• 9+ years of experience in production support, preferably in the capital market sector.

• Strong expertise in SQL/Unix, VB/Powerquery/Python, and control-M.

• Excellent problem-solving skills, with ability to work under pressure and meet deadlines.

• Effective written and verbal communication skills, with ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with ServiceNow or similar ITSM platforms.

• Knowledge of regulatory reporting frameworks and compliance requirements.

• Certification in ITIL or other relevant service management frameworks.



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