Product Support Specialist

2 days ago

Kolkata, West Bengal, India House of Edtech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Product Support Specialist

Location: Remote

Employment Type: Full-Time

Experience Level: 13 years

About House of EdTech

At House of EdTech (Goenka Kachave LLP), we don't just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office.

With 600+ employees, 10+ offices across India, and 250 Cr+ ARR, we are expanding our team in Kolkata—and we're looking for talented Product Support Specialists who can master our products, guide our learners, and help them make informed decisions.

If you have strong academic credentials, a passion for learning, and the ability to break down complex concepts, this is your opportunity to be part of a high-energy team and make a real impact

About the Role

We're looking for a tech-savvy, learner-first Product Support Specialist who thrives at the intersection of education, technology, and customer success. You'll be the go-to person for resolving learner queries, supporting live sessions, tracking engagement data, and helping shape educational content that improves the learning experience.

This role is ideal for someone who enjoys real-time problem-solving, collaborating across teams, and using modern tools to support high-impact learning.

What You'll Do

  • Act as the first point of contact for learners during live sessions—resolving doubts in real time with your camera on when needed.
  • Provide prompt responses to live queries, especially during evening and weekend peak hours.
  • Collaborate with support, tech, data, content, and sales teams to streamline learner experience and close feedback loops.

  • Track and manage learner data such as attendance, feedback, and session engagement using:

  • Google Sheets (advanced formulas, pivot tables)

  • Google Forms for feedback collection

  • Google Docs for documentation and internal notes

  • Help build learner-facing materials:

  • Solution videos, session notes, slide decks (Canva/PPT), and FAQs

  • Organize and maintain a repository of common learner queries

  • Review recorded sessions for quality assurance and learner experience gaps.

  • Support new users and internal team members through training and onboarding.
  • Use AI tools (ChatGPT, Claude, Gemini, Perplexity, etc.) to optimize support and content-related tasks.

What You'll Need

  • 1–3 years of experience in support, learning ops, education, or client/customer-facing roles.
  • Confident communicator—comfortable speaking on camera during live sessions.
  • Willingness to work evenings and weekends as needed during live learning.

  • Strong hands on experience of:

  • AI tools and platforms to assist with: SQL, Excel, Power BI, Tableau, Python, Machine Learning (intermediate level)

  • Google Sheets, Forms, and Docs
  • Canva for presentations and visuals

Bonus Points For

  • Prior experience in teaching, training, or peer learning environments.
  • Exposure to LMS platforms and creating educational or support content.
  • Experience managing learner communication workflows or CRM systems.
  • Portfolio, GitHub, or content samples showing writing, training, or support work.

What We Offer

  • Remote-first culture with flexibility and autonomy.
  • Cross-functional exposure to product, content, data, and learner success teams.
  • Access to cutting-edge AI tools and internal upskilling resources.
  • A mission-driven, high-growth environment that puts learners first.

  • Product Specialist

    2 days ago

    Kolkata, West Bengal, India Kanchana Next Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Product Specialist located in Kolkata. The Product Specialist will be responsible for engaging with customers, understanding their needs, and offering appropriate product solutions. The day-to-day tasks include providing excellent customer service,...

  • Zonal Technical Support Specialist Ultrasound

    2 weeks ago

    Kolkata, West Bengal, India GE Healthcare Full time

    Summary The Zonal Technical Support Specialist drives customer satisfaction through service excellence by providing both remote and onsite technical support and counsel to Field Engineers FEs and customers experiencing system performance issues This position serves as the technical resource for service-related escalations concerning the Ultrasound product...

  • Production Specialist

    4 weeks ago

    Kolkata, West Bengal, India Wipro Full time

    Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

  • Equipment Sales Specialist

    15 hours ago

    Kolkata, West Bengal, India Astrum Meditech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAstrum Meditech empowers ophthalmologists with world-class technology and reliable clinical support. As a business partner of premium eye care equipment and consumables, we provide comprehensive solutions for cataract, retinal, and refractive surgeries. Our mission is to bridge the gap between innovation and access, helping eye care...

  • Technical Sales Specialist

    2 weeks ago

    Kolkata, West Bengal, India Antal International Full time

    Job Title Technical Sales Specialist Location Kolkata Employment Type Full-Time Number of Positions 1 Reporting To Director Age limit-40 Years Job Summary We are looking for a Technical Sales Specialist to lead business development efforts in the East India region This role is ideal for someone with a strong technical background in biomedical or...

  • Product Manager Interventional

    6 days ago

    Kolkata, West Bengal, India GE HealthCare Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job Description SummaryThe Product Manager will be responsible for driving business growth in the Interventional segment across East India and Bangladesh. Operating with a degree of autonomy, the role adheres to established sales practices and procedures and is subject to regular performance reviews based on sales outcomes. While some independent judgment is...

  • Product Manager Interventional

    6 days ago

    Kolkata, West Bengal, India GE HealthCare Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description SummaryThe Product Manager will be responsible for driving business growth in the Interventional segment across East India and Bangladesh. Operating with a degree of autonomy, the role adheres to established sales practices and procedures and is subject to regular performance reviews based on sales outcomes. While some independent judgment is...

  • Application Specialist

    4 weeks ago

    Kolkata, West Bengal, India Danaher Full time

    Wondering what s within Beckman Coulter Diagnostics Take a closer look At first glance you ll see that for more than 80 years we ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward Join a team where you can be heard be supported and always be yourself We re building a culture that celebrates backgrounds ...

  • Product Manager Interventional

    6 days ago

    Kolkata, West Bengal, India GE HEALTHCARE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description SummaryThe Product Manager will be responsible for driving business growth in the Interventional segment across East India and Bangladesh. Operating with a degree of autonomy, the role adheres to established sales practices and procedures and is subject to regular performance reviews based on sales outcomes. While some independent judgment is...

  • Bancassurance Specialist

    2 days ago

    Kolkata, West Bengal, India Bajaj Allianz Life Insurance Full time ₹ 40,00,000 - ₹ 60,00,000 per year

    Company DescriptionBajaj Allianz Life Insurance, a joint venture between Bajaj Finserv Limited and Allianz SE, is a rapidly growing life insurer in India. With an emphasis on enabling life goals and innovative product offerings, we have established ourselves as a trusted partner in the insurance industry. Our strong distribution network, focus on technology,...