Product Support Specialist

2 days ago

Kolkata, West Bengal, India House of Edtech Full time US$ 90,000 - US$ 1,20,000 per year

Job Title: Product Support Specialist

Location: Remote

Employment Type: Full-Time

Experience Level: 13 years

About House of EdTech

At House of EdTech (Goenka Kachave LLP), we don't just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office.

With 600+ employees, 10+ offices across India, and 250 Cr+ ARR, we are expanding our team in Kolkata—and we're looking for talented Product Support Specialists who can master our products, guide our learners, and help them make informed decisions.

If you have strong academic credentials, a passion for learning, and the ability to break down complex concepts, this is your opportunity to be part of a high-energy team and make a real impact

About the Role

We're looking for a tech-savvy, learner-first Product Support Specialist who thrives at the intersection of education, technology, and customer success. You'll be the go-to person for resolving learner queries, supporting live sessions, tracking engagement data, and helping shape educational content that improves the learning experience.

This role is ideal for someone who enjoys real-time problem-solving, collaborating across teams, and using modern tools to support high-impact learning.

What You'll Do

  • Act as the first point of contact for learners during live sessions—resolving doubts in real time with your camera on when needed.
  • Provide prompt responses to live queries, especially during evening and weekend peak hours.
  • Collaborate with support, tech, data, content, and sales teams to streamline learner experience and close feedback loops.

  • Track and manage learner data such as attendance, feedback, and session engagement using:

  • Google Sheets (advanced formulas, pivot tables)

  • Google Forms for feedback collection

  • Google Docs for documentation and internal notes

  • Help build learner-facing materials:

  • Solution videos, session notes, slide decks (Canva/PPT), and FAQs

  • Organize and maintain a repository of common learner queries

  • Review recorded sessions for quality assurance and learner experience gaps.

  • Support new users and internal team members through training and onboarding.
  • Use AI tools (ChatGPT, Claude, Gemini, Perplexity, etc.) to optimize support and content-related tasks.

What You'll Need

  • 1–3 years of experience in support, learning ops, education, or client/customer-facing roles.
  • Confident communicator—comfortable speaking on camera during live sessions.
  • Willingness to work evenings and weekends as needed during live learning.

  • Strong hands on experience of:

  • AI tools and platforms to assist with: SQL, Excel, Power BI, Tableau, Python, Machine Learning (intermediate level)

  • Google Sheets, Forms, and Docs
  • Canva for presentations and visuals

Bonus Points For

  • Prior experience in teaching, training, or peer learning environments.
  • Exposure to LMS platforms and creating educational or support content.
  • Experience managing learner communication workflows or CRM systems.
  • Portfolio, GitHub, or content samples showing writing, training, or support work.

What We Offer

  • Remote-first culture with flexibility and autonomy.
  • Cross-functional exposure to product, content, data, and learner success teams.
  • Access to cutting-edge AI tools and internal upskilling resources.
  • A mission-driven, high-growth environment that puts learners first.

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