Operations Excellence Manager

2 days ago

Noida, Uttar Pradesh, India HCLTech Full time

**Job Summary:**

HCLTech is hiring for a Service Delivery Coordinator. The ideal candidate will have 5 to 7 years of experience and be an immediate joiner. This role involves managing effective communications with internal and external customers, resolving problems/issues efficiently, and working closely with sales and delivery partners.

**Responsibilities:

  • Contract Management: Ensure timely and prompt resolution to problems/issues, leveraging internal resources.
  • Manage effective communications with internal and external customers, leveraging internal resources.
  • Work in close partnership with sales and delivery partners to support reporting requirements within the sales/delivery operations.
  • Know and understand service offerings for accounts within scope.
  • Work with external service partners and consumables suppliers to support client deliverables, and to remediate any issues in the delivery process.
  • Provide necessary support for contract change management.
  • Ensure effective shared mailbox management.
  • Management of emails, phone calls to be done professionally and timely.
  • Actively contribute to team focused on ensuring complex office environments and business processes are running smoothly.
  • Share ideas, help solve problems, and provide recommendations so that the account teams can drive performance.

**Account Team Support:

  • Liaise between customer and X- Supply Chain and logistics teams.
  • Maintain a positive work atmosphere by acting and communicating in a manner that promotes cooperation with customers, collaborators, vendors, co-workers, and management.
  • Have a clear understanding of delivery SOP.
  • Support the account team to attain the expected revenue and margin performance of aligned accounts through deliverables.
  • Develop custom client reporting based on defined account strategy.
  • Keep a constant process improvement mindset.
  • Analyze existing processes and tools, with the goal of identifying gaps and opportunities for improvement.

**Asset Management:

  • Provide asset management support through the ownership and management of different systems.
  • Document actions, communicate status and acknowledge those items brought to closure.
  • Become a subject matter expert on reporting, process, and technology capabilities.
  • Accurate fleet data analysis and reporting delivered at required timelines.
  • Accountable for the integrity of the asset database(s).
  • Support all EPS/MPS Technology requirements i.e.: MAS ticket, Client ticketing system (Service now etc.), Equitrac and other accounting software.

**Compensation & Benefits:

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus additional benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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