Drive Retail Excellence as a Senior Learning and Development Specialist

4 days ago

Udaipur, Rajasthan, India beBeeRetail Full time ₹ 60,00,000 - ₹ 80,00,000
Retail Training Manager Job Description

We are seeking a skilled Retail Trainer to drive learning and development across our growing eyewear brand. In this role, you will be responsible for building retail excellence by delivering impactful training programs to front-line teams, with a focus on sales performance, customer experience, product knowledge, and operational efficiency.

  • Design and deliver training programs focused on:
    • Product knowledge (Eyewear, Accessories)
    • Customer service & experience
    • Sales techniques and upselling

The ideal candidate will have a strong understanding of retail operations, customer handling, and POS systems. You will also have hands-on experience with virtual training tools, LMS platforms, and digital content creation. If you have a passion for driving motivation and accountability in store teams, we encourage you to apply.

Key Responsibilities:

  • Design and deliver training programs for retail staff, team leaders, and support roles.
  • Collaborate with Operations, HR, and Business Teams to identify training needs and performance gaps.
  • Support new store openings and new hire onboarding with structured training rollouts.
  • Regularly assess training effectiveness through assessments, on-floor observation, and performance metrics.
  • Develop digital training content for scalable learning.
  • Track and maintain training MIS: attendance, completion rates, feedback, and post-training performance.

Requirements:

  • Minimum 2-3 years of experience in training, preferably in retail, eyewear, fashion, lifestyle, or e-commerce.
  • Strong communication and presentation skills—both in-person and virtual.
  • Hands-on experience with retail operations, customer handling, and POS systems is a plus.
  • Comfort with virtual training tools, LMS platforms, and digital content creation.
  • Ability to connect with store teams and drive motivation and accountability.
  • Strong organizational, analytical, and follow-up skills.

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