Customer Service Team Supervisor

2 weeks ago


Vizag, Andhra Pradesh, India beBeeSupervision Full time ₹ 10,00,000 - ₹ 25,00,000
Team Lead Position

We are seeking an experienced Team Lead to oversee a team of customer service associates in Hyderabad.

About the Role:

This is a supervisory position responsible for leading a team and motivating them to achieve Key Performance Indicators (KPIs).

The ideal candidate will have at least 3 years of experience as a TL in US BFSI-Email Process, and will be well-versed with G-suite, particularly Google Sheets and Google Slides.

  • Lead a team of 15-20 customer service associates and motivate them to achieve KPIs.
  • Responsible for project execution, monitoring KPIs, and target compliance.
Requirements:
  • At least 3 years of supervisory experience, preferably in US BFS Email.
  • Fluent English is a must.
  • Excellent knowledge of G-suite.


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