
Customer Service Agent
1 day ago
Job Title: Customer Service Agent
We are seeking a skilled and experienced professional to join our team as a customer service representative.
Key Responsibilities:
- Handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Answer customer queries, provide product and service information, troubleshoot problems, maintain customer records, and escalate complex cases to relevant departments.
Requirements:
- Proficiency in customer support and service excellence.
- Experience in handling customer experience and interacting with customers.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Problem-solving and conflict resolution skills.
- High school diploma or equivalent; a bachelor's degree is preferred.
- Experience in the healthcare industry is advantageous.
Key Skills:
- Customer-centric approach
- Effective communication
- Problem-solving
- Teamwork
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