Healthcare Customer Service Team Lead

2 days ago


Vizag, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
Job Title

A customer service leader with strong leadership and communication skills is required to oversee the day-to-day operations of a customer service team.

Key responsibilities include:

  • Oversight of customer service team performance
  • Ensuring high levels of customer satisfaction through direct customer interaction and team management duties
  • Managing team performance, addressing customer inquiries, and facilitating communication between customers and the company

The ideal candidate will possess excellent customer satisfaction and communication skills, strong problem-solving skills, and the ability to work in a hybrid environment.

Requirements

Our ideal candidate will have:

  • Strong skills in customer service, customer support, and customer service management
  • Excellent customer satisfaction and communication skills
  • Proficiency in both English languages
  • Previous experience in the healthcare sector is an advantage
  • Leadership and team management experience

We value teamwork, innovation, and customer satisfaction. As a customer service team lead, you will be responsible for overseeing the day-to-day operations of the customer service team and ensuring high levels of customer satisfaction and support.

Benefits:

  • Opportunity to work in a dynamic and innovative environment
  • Chance to develop your leadership and customer service skills

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