Capacity Planning Strategist
4 days ago
We are seeking an experienced Capacity Planning Strategist to lead our cross-functional team in ensuring seamless service delivery and customer satisfaction. As a key member of our GO-AI capacity planning team, you will be responsible for managing end-to-end service level utilization goals.
Key Responsibilities:- Manage international teams of L3/L4 & L5 site workflow managers, analysts, and real-time analysts to achieve business objectives.
- Motivate and coach underperforming team members to meet expectations and provide necessary support.
- Collaborate with Operations, Demand Planning, Supply Planning, and other stakeholders to identify issues and take proactive measures to minimize their impact.
- Capture relevant metrics to influence stakeholders and measure success.
- Lead process improvement and standardization efforts across all sites in the network.
To be successful in this role, you should have 5+ years of experience working cross-functionally with tech and non-tech teams, as well as 5+ years of team management, project delivery, and program management experience. Experience defining program requirements and using data to drive improvements is essential.
Preferred Qualifications:- Experience managing, analyzing, and communicating results to senior leadership.
- Experience owning program strategy and end-to-end delivery.
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. Our inclusive culture empowers Amazonians to deliver exceptional results for our customers. If you require workplace accommodations or adjustments during the application and hiring process, please visit Amazon's Accommodations Page for more information.
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