Capacity Planning Systems Optimization Engineer

4 days ago


Hyderabad, Telangana, India myGwork Full time
About the Role

We are seeking a highly skilled Software Capacity Planner to join our team at WWCP. As a key member of our organization, you will play a crucial role in designing and implementing cutting-edge capacity planning systems that optimize customer support experiences.

Key Responsibilities
  • Design and develop comprehensive workforce management plans to ensure timely and cost-effective customer support
  • Analyze historical data and anticipate potential business events to accurately predict associate requirements
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement efficient solutions
Requirements
  • 3+ years of professional software development experience with a focus on capacity planning or optimization
  • 2+ years of experience designing and architecting new and existing systems with a strong understanding of scalability and reliability
  • Bachelor's degree in Computer Science or equivalent
Preferred Qualifications
  • 3+ years of full software development life cycle experience including coding standards, code reviews, source control management, build processes, testing, and operations
About WWCP

WWCP is a leader in providing innovative solutions that enable customers to receive exceptional human support while maximizing associate experience. Our team is responsible for designing and implementing comprehensive workforce management plans that ensure timely and cost-effective customer support.

Compensation

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

Why Work with Us?

At WWCP, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome and supported. If you are passionate about solving complex technical problems and making a meaningful impact, we encourage you to apply for this exciting opportunity.



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