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Retail Store Operations Lead

3 weeks ago

Shimoga, Karnataka, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000

Lead Retail Operations Specialist sought to manage daily store operations.

About the Role

The ideal candidate will excel in customer service, sales management, inventory control, and visual merchandising. We are looking for a highly skilled retail professional with excellent leadership skills to oversee our retail outlet.

Main Responsibilities:

  1. Customer Service & Sales Management:

    • Deliver exceptional customer experiences to drive store sales and retention.
    • Assist in handling customer queries, complaints, and escalations.
    • Support in achieving monthly sales targets.

  2. Inventory & Operations:

    • Oversee stock levels, replenishment, and timely ordering.
    • Ensure proper inventory control and minimize shrinkage.
    • Coordinate logistics for home delivery orders.

  3. Visual Merchandising:

    • Implement and maintain visual merchandising standards.
    • Update promotional displays, signage, and in-store layouts regularly.

  4. Service Management (Spa & Grooming):

    • Manage spa and grooming appointments.
    • Coordinate staff scheduling and ensure quality pet spa services.
    • Handle customer follow-ups and satisfaction with spa experiences.

  5. Team Support:

    • Supervise floor staff and assign daily responsibilities.
    • Train new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards.
About You

To be successful in this role, you should have:

  • 1-3 years of experience in retail operations or store management.
  • Strong customer service and sales orientation.
  • Knowledge of inventory management systems and retail processes.
  • Ability to multitask and manage both store floor and service operations.
  • Good communication and leadership skills.
What We Offer

We offer a dynamic work environment, competitive compensation package, and opportunities for growth and development.