Digital Channel Operations Specialist

6 days ago


Mumbai, Maharashtra, India BMC Software Full time
Job Summary

We are seeking a highly skilled Digital Channel Operations Specialist to join our team at BMC Software.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

This role requires a strong understanding of sales operations, channel management, and customer relationships.

About the Role

The successful candidate will be responsible for providing remote sales operations support for the BMC Sales Ecosystem across all regions around the globe.

This includes managing partner agreements, updating SFDC and back office systems, and ensuring high-quality service delivery.

The objective of this role is to improve transaction velocity, drive automation and optimization in day-to-day work, and increase coverage of our partner sales team.

Key Responsibilities
  • Partner agreements: Fulfil incoming standard partner agreement requests received daily, to include the complete drafting and execution for over 7 different types partner agreements and system set up and updates for new and existing partners.
  • Partner Compliance: Initiate compliance process and provide first line review for Partner compliance program. Identify submitted questionnaires to be escalated for further review to BMC Compliance team.
  • Partner Incentive payments: submit accurate partner incentive payments utilizing Oracle, able to and meet specific submission deadlines respond and research partner payment inquiries.
  • Partner Contract database audits: Conduct regular audits of contract data to insure completeness and accuracy.
  • Coordinate and communicate regularly with Channel Sales Managers in support of their sales objectives.
  • Develop, maintain, document, and improve processes and ensure sustainable, high quality deliverables.
  • Recommend ways to improve processes with internal tools, documentation and technology to make daily workflow stable and error-free.
Requirements

To be considered for this role, you should have:

  • Excellent communication and problem-solving skills.
  • A strong understanding of sales operations, channel management, and customer relationships.
  • Ability to work effectively in a fast-paced environment.
What We Offer

We offer a competitive salary of 1,167,000 INR, which is the midpoint of the salary band for this role.

Our company culture is built around its people, with a focus on diversity, equality, and inclusion.

We offer a range of benefits, including a variable plan and country-specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.



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