Training Development Specialist

3 days ago

Tirupati, Andhra Pradesh, India beBeeTraining Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title

As a Training Officer, you will be responsible for designing and delivering training programs to enhance the skills of new hires and existing employees.

  • Conduct new hire training and soft skills / negotiation skill training.
  • Complete monthly cyclic activities including refresher training, update training, and PKT.
  • Sensitize to training needs and understand learning requirements of different learning groups.
  • Liaison with the Quality and Operations team to identify, screen, and execute process improvement plans.
  • Ability to execute training tasks or assignments on short notice.
  • Interested in delivering and contributing towards process improvement.
Functional/Operational Responsibilities:
  • Monitor calls of each advisor every week during OJT and provide immediate feedback to advisors in case of failed call.
  • Provide regular feedback to team members regarding performance of the team and any issue that needs escalation.
  • Document feedback signed off by concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Sharing good calls and bad calls, creating product level FAQs.
  • Nominating hall of fame and hall of shame for OJT batch.
  • Conduct buzz sessions for any updates and share new information with the team including targets for the day.
  • Check login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance, and attendance.

Required Skills:

  • Strong communication skills in English.

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

This is an excellent opportunity to work in a dynamic environment and contribute to the growth and development of our organization.

We are looking for a highly motivated and experienced individual who can take ownership of training programs and lead the team to achieve their goals.

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