IT Support Executive
7 days ago
The Technical Support Specialist will be responsible for providing technical assistance to users of various applications, resolving technical issues, and utilizing IT service management systems.
- This role involves responding to user inquiries, identifying and researching technical problems, and escalating urgent matters to internal resources or vendors.
- The successful candidate will interact with end-users to understand business-related issues, reproduce reported problems in test environments, and report them to the development team or application vendor.
- Troubleshooting: Identify and resolve technical problems using existing knowledge and guidelines.
- Service Desk Operations: Utilize IT Service Management systems to review and respond to requests for support.
- Issue Resolution: Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors.
- Technical Knowledge: Proficiency in troubleshooting, technical problem-solving, and IT service management.
- Communication Skills: Excellent communication skills, both written and verbal.
- Opportunity for Growth: This role offers opportunities for professional growth and development in a dynamic work environment.
- Collaborative Team: Join a collaborative team dedicated to delivering exceptional service to our customers.
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Executive Support Specialist
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Hiring For Customer Support Executive
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