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Hiring For Customer Support Executive

3 weeks ago

Thāne, Maharashtra, India WHR Global Consulting Full time
position title: customer support executivework location: thane, maharashtra, indiawork schedule: monday to saturday, 9 am 6 pmqualifications-graduate in any healthcare domain (preferred)-language proficiency: good english communication and technically sound-proven customer support experience or experience as a client service representative-strong phone contact handling skills and active listening-familiarity with crm systems and practices-excellent communication and interpersonal skills-ability to multi-task, prioritize, and manage time effectivelyjob summary/description- we are looking for a dedicated and customer-focused service executive with relevant healthcare experience to join our support team. the ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.responsibilities/duties-respond promptly to customer queries via phone, email, or chat-provide accurate, valid, and complete information using the right methods/tools-handle customer complaints, provide appropriate solutions, and follow up to ensure resolution-maintain records of customer interactions, process customer accounts, and file documents-coordinate with internal departments to resolve customer issues-follow communication procedures, guidelines, and policies-identify and assess customers needs to achieve satisfaction-create weekly dashboard for customer complaints, issues, and resolutions

Experience

1 - 3 Years

No. of Openings

3

Education

B.Pharma, MBBS

Role

Customer Support Executive

Industry Type

IT-Hardware & Networking / IT-Software / Software Services

Gender

[ Male / Female ]

Job Country

India

Type of Job

Full Time

Work Location Type

Work from Office