Luxury Relationship Builder

6 days ago

Thrissur, Kerala, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 21,00,000
Job Title:

A Customer Engagement Specialist role where you will be responsible for delivering exceptional customer experiences through personalized interactions, strategic relationship building, and process optimization.

About the Role:
  • This is a full-time opportunity to join our team as we continue to grow and expand our customer base.
  • You will be working closely with our sales, marketing, and production teams to ensure seamless communication and collaboration.
  • Your primary focus will be on providing timely, professional, and solution-oriented responses to client inquiries.
Key Responsibilities:
  1. Customer Engagement & Support:
    1. Manage client interactions via calls, email, and in-person communication.
    2. Provide timely, professional, and solution-oriented responses.
    3. Maintain accurate records of client interactions, order details, and communication logs.
  2. CRM & Process Management:
    1. Develop and execute CRM campaigns to drive client retention.
    2. Analyze client interactions to provide actionable insights.
    3. Identify recurring issues and support process improvement initiatives.
  3. Cross-Functional Collaboration:
    1. Work closely with cross-functional teams to resolve client queries.
    2. Build strong relationships with high-value clients.
    3. Report on client trends, feedback, and loyalty metrics to leadership.
Requirements:
  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.
What We Offer:
  • Opportunity to work with a prestigious luxury brand.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

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