Senior Customer Service Officer

2 weeks ago


Nashik, Maharashtra, India DBS Bank Full time
Job Title: Sr. Officer, Customer Service Officer, Distribution, National Distribution

The role of Sr. Officer, Customer Service Officer, Distribution, National Distribution is a critical position within DBS Bank, responsible for ensuring the effective execution of branch operations in a timely and efficient manner.

Key Responsibilities:
  • Execute all aspects related to branch operations, ensuring timely and effective delivery of services to customers.
  • Ensure effective customer service, achieving own targets and supporting the achievement of the branch target through upselling and cross-selling.
  • Contribute to efficient operation of the branch through accurate and timely processing of customer-related transactions and account maintenance.
  • Support the branch operations officer in book-keeping and maintenance of documents.
Requirements:
  • 2-4 years of banking experience.
  • Graduate degree in Banking or Commerce.
  • Excellent interpersonal and communication skills.
  • Ability to build strong relationships with clients.
  • Responsible and able to meet deadlines.
  • Knowledge of internal and external regulations.
Core Competencies:
  • Team player.
  • Self-motivated and takes initiative.
  • Performance through Value Based Propositions.
  • Customer focus and ability to delight customers.
  • Build pride and passion to protect, maintain, and enhance DBS' image and reputation.


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