Customer Engagement Representative

1 week ago


Kannur, Kerala, India beBeeCustomerEngagement Full time ₹ 25,00,000 - ₹ 50,00,000

Job Title: Customer Engagement Representative

We are seeking a skilled and energetic professional to handle outbound calls to US-based insurance companies, patients, or helpdesk as per process requirements.

  • Main Responsibilities:
  • Making outbound calls to engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieving daily, weekly, and monthly targets and conversion goals.
  • Handling objections professionally and escalating complex issues when necessary.
  • Collaborating with team leads and quality analysts to improve call quality and performance.
  • Ensuring compliance with company policies and US calling regulations.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent qualification.
  • 1–4 years of experience in outbound calling, preferably with US clients.
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.
  • Knowledge of US culture and customer behaviour.

About the Role:

This is a unique opportunity for a motivated individual to join our team and contribute to our mission of delivering exceptional customer service. If you are a results-driven professional with excellent communication skills, we encourage you to apply.



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