Sales Engagement Specialist

1 week ago

Kannur, Kerala, India beBeeCustomerService Full time ₹ 16,00,000 - ₹ 22,00,000

Job Overview:

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team.

The ideal candidate will be responsible for overseeing the day-to-day operations of our customer service department, ensuring efficient service delivery, customer satisfaction, and adherence to quality and safety standards.

This role involves managing a team of representatives, coordinating with other departments, monitoring reports, and maintaining high levels of customer engagement.

Main Responsibilities:
  • Making outbound calls to prospective customers who have shown interest in buying vehicles or services
  • Answering inbound calls from customers inquiring about vehicle models, pricing, promotions, and availability
  • Identifying potential leads by contacting customers who have expressed interest in vehicles or services via online inquiries, advertisements, or events
  • Qualifying leads by gathering customer information, understanding their needs, and promoting the appropriate vehicles or services
  • Providing detailed information about various automobile models, features, prices, financing options, and promotions to customers
  • Upselling or cross-selling related products, e.g., car accessories, service packages, warranties
  • FOLLOWING up with customers who have shown interest in specific vehicles or services, answering any questions they may have, and encouraging them to take the next step in the purchasing process
  • Maintaining regular contact with leads, potential buyers, and customers for scheduled service reminders, test drives, and new promotions
  • Scheduling test drives, service appointments, or consultations with sales representatives for interested customers
  • Working closely with the sales team to convert leads into sales by ensuring that prospects are provided with accurate and timely information
  • Assisting in promoting ongoing deals, sales events, or special promotions related to vehicles or services
  • Maintaining accurate records of customer interactions, preferences, inquiries, and follow-up activities
  • Using CRM software to track and update customer data, ensuring efficient lead management and communication
  • Collecting customer feedback, objections, and preferences to help the marketing and sales teams improve strategies and offerings
  • Providing daily, weekly reports on call outcomes, lead conversions, and sales figures
  • Addressing customer concerns or complaints about vehicles, pricing, services, or dealership processes, offering solutions in a professional manner

Requirements:

  • Strong communication skills, both verbal and written, with the ability to explain complex automobile features in a simple manner
  • CUSTOMER service orientation and active listening skills
  • Basic understanding of automobile models, features, and pricing
  • Persuasion and negotiation abilities to convert leads into sales
  • Proficiency with CRM software and other office tools; Excel expert

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