Voice Customer Service Representative

6 hours ago


Kannur, Kerala, India beBeeCustomerService Full time ₹ 36,00,000 - ₹ 54,00,000
Job Description

We are seeking a highly skilled and motivated customer service representative to join our team. In this role, you will be responsible for providing exceptional customer service support and collections via phone calls.

You will assess and resolve inquiries, requests, and complaints primarily over the telephone, ensuring that customer inquiries are resolved at the first point of contact. You will also utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.

Achieve key and critical performance targets, manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.

Required Skills and Qualifications
  • Strong verbal and written communication skills
  • Neutral accent and good adoption to US culture
  • Ability to resolve customer queries in the first point of contact
  • Focused on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills
  • Data entry & typing skills
  • Ability to multitask
  • Capable of handling fast-paced environment
  • Team player
Benefits

This position offers a challenging and rewarding work environment with opportunities for growth and development. As a customer service representative, you will have the opportunity to develop your skills and expertise in a dynamic and ever-changing environment.

Others

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.



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