Strategic Business Growth Manager

2 weeks ago

Bikaner, Rajasthan, India beBeeCybersecurity Full time ₹ 50,00,000 - ₹ 1,00,00,000
Customer Success Manager Job Opportunity

This is a senior-level position that requires a seasoned customer success professional to lead our efforts in driving customer satisfaction and growth.

  • Act as the primary contact for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
  • Help customers develop business plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
  • Work closely with Account management teams to secure contract renewals.
  • Identify opportunities for expanding usage across the customer's organization.
  • Lead pilot projects for upsells and participate in results presentations, Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) with key accounts.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. They will also have a proactive approach to problem-solving and the ability to make independent decisions.

Requirements:
  • Minimum 5 years of experience in customer success/project management role with a proven track record of success.
  • Technical experience in cybersecurity field with good analytical and project management skills.
  • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.

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