Senior Technical Team Manager

This role involves leading a team of developers in the implementation of technical projects.

• Project Planning

• Setup

• Understand and contribute to resource plan

• Identify appropriate processes based on project landscape

• Identify gaps and advise on improvements if required

• Share inputs in creation of project plan

• Contribute to hardware software requirement plan

• Understand the test strategy evaluate the design and identify gaps in the test plans if any

• Requirement Gathering and Analysis

• Analyze functional non functional requirements and seek clarifications for better understanding of requirements

• Define timeline estimates based on the requirements complexity and inhouse capability

• Communicate estimates to supervisor for review

• Provide inputs on technical feasibility of requirements

• Identify gaps in requirements

• Share additional requirements identified with supervisor

• Design

• Guide team in preparation of technical specification document and review the same

• BREAK DOWN THE BASE LINES REQUIREMENTS INTO BUSINESS AND FUNCTIONAL REQUIREMENTS

• Prepare high level and low level design and share with supervisor for approval

• Identify tools and technologies to be used in the project as well as reusable objects that could be customized for the project

• Share the design document with the functional team post supervisor review

• Coding

• Guide team in coding as per design

• Follow coding standards and best practices to check code quality

• Share developed code with supervisor for review

• REWORK ON THE CODE BASED ON INPUTS IF REQUIRED

• Perform complex integration

• Guide the developers in identifying preparing and conducting unit test cases and fixing defects based on results

• Consolidate the test results and share with supervisor

• Provide periodic status update to supervisor and highlight recommend any changes in design based on challenges faced

• Anticipate unreported defects and raise the same to supervisor

• Conduct technical troubleshooting

• Conduct reviews for codes created by team

• Testing

• Coordinate with QA team during the testing phase

• Address queries raised by QA within defined timelines

• Conduct functional non functional testing if required

• Investigate critical defects and establish need for fixing

• Fix complex defects identified during functional non functional testing

• Understand the defect impact criticality and handle accordingly

• Raise issues to leads QA

• Report defect status as per project standard process within agreed timelines

• Review defect fixes done by team guide them

• Fix defects identified during UAT within agreed timelines

• Share revised code with supervisor for review

• Assist team lead and project manager on estimates around defect fixes

• Deployment Closure

• Conduct allocated transition tasks as per agreed timelines

• Address queries provide assistance in fixing issues during warranty period

• Provide prompt response during production support

• Fix defects as and when required

• Review defect fixes

• Maintain deployment tracker

• Perform sanity check post deployment to ensure smooth production

• Share activity status with supervisor and highlight concerns if any

• Service Support Maintenance

• Participate in scoping meetings and identify transition requirements for new projects

• Reconfirm requirements with relevant stakeholders

• Freeze SME calendar

• Provide transition activities

• Regularly track progress of transitions through weekly dashboards

• Attend user calls and capture required information and incident details for logging

• Post information gathering identify whether the incoming request is a service request or an incident

• Determine urgency and impact of the situation

• Assign appropriate priority to the incident

• Assign the incident to the right stakeholder for a workaround fix

• Conduct analysis on various incidents that occur frequently Categorize recurring incidents as problems known errors

• Provide support to resolve these errors

• Initiate change management process

• Knowledge Management

• Create specific artifacts for tasks allocated by supervisor

• Share artifact with supervisor for review

• Upload article in the knowledge management repository

• Seek inputs from knowledge repository to resolve problems

• Apply best practices learning during development activities

• People Management

• Provide support in creation of training courses and supporting artifacts on the training server such as demo presentation

• Conduct training with the help of academy and mentoring with respect to domain

• mentor new joiners in EAS function on an ongoing basis

• Provide support to various project managers in identification of training needs of their subordinates

• Provide inputs during goal setting and performance appraisal

• Must Have Skills Salesforce Admin Salesforce DevOPS SFDC Data SFDC Lightning SFDC Integration SFDC Configuration Good To Have Skills SFDC Development Customization