Senior Telecom Infrastructure Specialist

4 days ago

Alwar, Rajasthan, India beBeeTelecom Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

Job Overview

The role of an Assistant Telecom Engineer involves collaborating with senior management to develop and execute strategies that align with organizational objectives. This position requires a professional who can enhance customer interactions, streamline operations, and leverage technology to drive business success.

Key Responsibilities

  • Establish implementation strategies and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Design and implement skills-based routing strategies to efficiently direct customer interactions to the appropriate agents.
  • Continuously assess and refine workflows to enhance customer experience and operational efficiency.

Required Skills and Qualifications

  • Bachelor's degree in Engineering or related field.
  • 3-8 years overall experience in telecom engineering.
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels.
  • Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using APIs.
  • Good understanding of network basics and additional certifications in voice/network stream would be beneficial.

Desirable Skills

  • Strong operational experience, understanding of systems maintenance, licensing, configurations, and disaster recovery, SLA management, vendor management etc.
  • Compliance and security related understanding with respect to voice devices and various platforms.
  • Ability to work effectively on multiple projects at a time.
  • Excellent verbal and written English communication, interpersonal, and customer service skills.

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