
Operations Director Position
4 hours ago
Job Title: Team Operations Director
We are seeking a highly skilled and experienced professional to lead our operations team.
About the Role:
The successful candidate will be responsible for managing a team of professionals, ensuring the efficient delivery of projects and services.
Key Responsibilities:
- Manage daily workflows to maximize project capacity
- Ensure schedule adherence for self and team
- Effectively manage operations by overcoming daily challenges
- Communicate regularly with US offices through calls and emails
- Perform random quality checks on team members' work
- Prepare accurate reports and submit timely to recipients
- Conduct daily meetings with team and provide process updates
- Anticipate client needs and prepare reports
- Review QC feedbacks and improve team quality
- Uphold quality standards through spot checks
- Understand and adhere to company policies
Requirements:
- Graduate or master's degree in any stream
- Strong oral and written English communication skills
- Problem-solving ability
- Networking skills across the organization
- Training skills to conduct process and soft skills training
- Ability to create a challenging and fast-paced team-oriented environment
- 5-7 years of work experience in managing teams at BPO/KPO
- Ability to de-stress work environment under pressure
- Strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet
- Ability to learn quickly and teach members on process nuances
Benefits:
- Opportunity to grow into Sr.Team Leader, Assistant Manager or Ops Manager roles
- Work in a night shift (USA Shift timing with additional allowances)
Career Progression:
If you are performing well in the current role, you may have opportunities to grow into senior leadership positions within the company.
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