
Senior Tour Operations Coordinator
4 days ago
The primary goal of the Program Service Manager is to oversee the hiring, training, and performance optimization of Trip Leaders responsible for guiding Senior Americans on land tours in South India and Sri Lanka.
Key Responsibilities:
- Hiring and developing Trip Leaders who embody our company's values, with skills and experience playing a secondary role.
- Creating comprehensive hiring and training plans to ensure high-performing Trip Leaders staff all departures.
- Leading regular meetings and training sessions for Trip Leaders in an office environment and during simulated road trips.
- Developing personalized training plans for newly hired Trip Leaders.
- Driving Regional Excellence Goals through live coaching of Trip Leaders via phone calls, video conferences, and in-person interactions.
- Accompanying Trip Leaders on tour to provide support and improve performance.
- Organizing and leading annual trainings and mini-trainings in South India and Sri Lanka to enhance the trip leader team's capabilities.
- Assigning Trip Leaders based on past performance and company needs.
- Interacting regularly with travelers on-site.
- Providing 24/7 emergency support for all Trip Leaders.
- Managing administrative tasks while on the road and in the office.
Requirements and Qualifications:
- At least 3 years' experience in hiring, training, coaching, and managing individual and team performances, preferably in the travel sector.
- A strong and engaging leader who is flexible, analytical, creative, independent, and highly organized.
- Excellent knowledge of South India and Sri Lanka.
- Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect.
- General administrative skills, including working knowledge of databases and Microsoft Office (Word & Excel).
- Ability to travel up to 50% of the time.
- Effective communication skills using a feedback model.
- Demonstrated success in making tough decisions and taking calculated risks.
- Exceptional verbal and written command of the English language.
- Confidence in public speaking and presentation.
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