
Vehicle Services Coordinator
2 weeks ago
Job Summary:
Vehicle Services Coordinator
We are seeking a skilled Vehicle Services Coordinator to join our team. The ideal candidate will have strong communication and interpersonal skills, as well as technical knowledge of automobiles.
Main Responsibilities:
- Greet customers, schedule service appointments, and understand customer concerns and vehicle issues.
- Prepare accurate job cards/work orders, communicate repair/maintenance needs to workshop technicians, and ensure correct allocation of jobs to mechanics.
- Recommend additional services or preventive maintenance, upsell value-added services, accessories, and extended warranties.
- Act as a bridge between the customer and workshop team, track job progress, and keep customers informed.
- Provide accurate repair estimates, obtain customer approval before carrying out additional work, and inspect serviced vehicles before handover.
- Handle customer complaints, resolve issues, follow up with customers post-service for feedback, and maintain long-term relationships to build loyalty.
- Maintain service records and job documentation, and ensure compliance with manufacturer and company standards.
Skills Required:
- Strong communication & interpersonal skills.
- Technical knowledge of automobiles.
- Problem-solving & conflict resolution skills.
- Customer service orientation.
- Sales and upselling ability.
- Time management & multitasking.
Requirements:
Minimum 2 years experience as a Service advisor in automobile industry.
Benefits:
Salary: 25-30k CTC per month.
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