Vehicle Services Coordinator

2 weeks ago


Delhi, Delhi, India beBeeCoordinations Full time ₹ 3,00,000 - ₹ 3,60,000

Job Summary:

Vehicle Services Coordinator

We are seeking a skilled Vehicle Services Coordinator to join our team. The ideal candidate will have strong communication and interpersonal skills, as well as technical knowledge of automobiles.

Main Responsibilities:

  • Greet customers, schedule service appointments, and understand customer concerns and vehicle issues.
  • Prepare accurate job cards/work orders, communicate repair/maintenance needs to workshop technicians, and ensure correct allocation of jobs to mechanics.
  • Recommend additional services or preventive maintenance, upsell value-added services, accessories, and extended warranties.
  • Act as a bridge between the customer and workshop team, track job progress, and keep customers informed.
  • Provide accurate repair estimates, obtain customer approval before carrying out additional work, and inspect serviced vehicles before handover.
  • Handle customer complaints, resolve issues, follow up with customers post-service for feedback, and maintain long-term relationships to build loyalty.
  • Maintain service records and job documentation, and ensure compliance with manufacturer and company standards.

Skills Required:

  • Strong communication & interpersonal skills.
  • Technical knowledge of automobiles.
  • Problem-solving & conflict resolution skills.
  • Customer service orientation.
  • Sales and upselling ability.
  • Time management & multitasking.

Requirements:

Minimum 2 years experience as a Service advisor in automobile industry.

Benefits:

Salary: 25-30k CTC per month.



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