Service Coordinator – Clinical Diagnostics

4 weeks ago

Delhi, Delhi, India DSS Imagetech Pvt Ltd Full time

Position Title: Service Coordinator (CD)

Base Location: Delhi

Primary Role:

We are looking for a diligent and organized Service Coordinator to support our service and application teams in managing logistics, documentation, and customer communication. This role involves coordinating shipments, tracking service-related inventory, maintaining records for audits, and ensuring smooth workflow between vendors, engineers, and internal departments.

Key Responsibilities:

  • Coordinate with vendors, principals, and logistics service providers for incoming and outgoing shipments.
  • Ensure proper dispatch of spare parts and service tools to customer sites in collaboration with engineers and application specialists.
  • Coordinate with Service Lead for all dispatches related to sites.
  • Prepare accurate shipping and return documentation and ensure record maintenance for legal and audit compliance (including AWB, invoices, POs, PODs).
  • Liaise with the accounts department regarding payments to vendors/principals and customs duty clearance.
  • Manage inventory records, including processing unused spare parts returns and raising credit notes.
  • Maintain AMC/CMC status and raise invoices accordingly; follow up on overdue payments and inform service engineers.
  • Generate and compile reports such as service reports, spare parts consumption, and stock updates for internal and principal use.
  • Track billing status and coordinate with accounts for advance or pending payments.
  • Manage service and application team expense documentation and ensure timely submission.
  • Coordinate calibration of service tools and the export or disposal of faulty or defective instruments.
  • Provide support during internal or statutory audits by coordinating with stores and accounts teams.

Skills & Competencies:

  • Strong coordination and communication skills
  • Excellent documentation and organizational abilities
  • Proficient in MS Office and service documentation tools
  • Familiarity with logistics/shipping processes
  • Knowledge of AMC/CMC billing and service operations is preferred.

Qualification:

  • Graduate in any discipline (preferred: Logistics, Business Administration, or related field)

Experience:

  • 3–6 years of relevant experience in service coordination or logistics handling

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