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Enterprise Account Strategist
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Client Success Manager Job Description
We are seeking a skilled Client Success Manager to oversee the onboarding, delivery, and long-term relationship management of our clients. The ideal candidate will act as a bridge between sales, delivery, and clients, ensuring customer success, retention, and growth.
Key Responsibilities:- Lead client onboarding and ensure smooth handover from the sales team.
- Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.
- Act as the primary point of contact for clients post-contract signing.
- Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.
- Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.
- Track client health, proactively address issues, and resolve escalations quickly.
- Develop and present account review reports, success metrics, and ROI to clients.
- Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.
- Identify patterns in client needs and provide feedback to improve services.
- Bachelors/Masters degree in Business, Marketing, or related field.
- Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector.
- Proven track record of managing enterprise clients and delivering projects successfully.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to handle multiple accounts/projects simultaneously.
- Proficiency in CRM tools and reporting.
- Analytical mindset with the ability to measure client success and ROI.
- Problem-solving skills and a customer-first attitude.
- A dynamic and collaborative work environment.
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
