
Senior Enterprise AI Strategist
1 day ago
Job Title: Senior Enterprise AI Strategist
Description: We are seeking a seasoned professional to lead our AI and ServiceNow operations.
About the Role:
- Lead the evaluation and adoption of AI/ML platforms, including Azure OpenAI, Copilot, Google Vertex AI, and AWS Bedrock.
- Advise business leaders on leveraging AI responsibly and effectively.
- Establish and oversee AI platform operations, including model lifecycle management and performance optimization.
- Define and implement AI observability, monitoring, and drift detection mechanisms.
- Work closely with IT Ops and platform teams to integrate AI into observability and alerting pipelines.
ServiceNow Operations:
- Own and lead the ServiceNow platform roadmap, including ITSM, ITOM, HRSD, and low-code/no-code development.
- Oversee ServiceNow platform operations, including performance management, upgrades, patching, and capacity planning.
- Ensure incident, change, and release management processes align with ITIL standards.
- Integrate AI features into ServiceNow, such as predictive intelligence and NLP bots.
Required Skills & Experience:
- 12–15 years of experience in enterprise IT, with strong leadership in AI strategy and platform engineering.
- Proven experience working with AI/ML platforms like Azure OpenAI and Google Vertex AI.
- Deep hands-on knowledge of ServiceNow (ITSM, ITOM, low-code).
- Strong experience in enterprise automation, integration strategy, and governance.
- Excellent stakeholder engagement skills.
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